Welcome to The Nestly Co. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Services

The Nestly Co. provides residential and commercial cleaning services across the Greater Toronto Area. All services are subject to availability and may be modified at any time. We reserve the right to decline any booking at our discretion.

2. Bookings and Payments

All bookings must be made through our website, WhatsApp, or by contacting us directly. Payment is due at the time of service unless otherwise agreed in writing. Prices are subject to change without notice. Any quoted price is valid for 30 days from the date of issue.

3. Cancellations and Rescheduling

To cancel or reschedule, please notify us at least 24 hours in advance via WhatsApp or email.

• 24+ hours notice: Full refund or free reschedule
• Less than 24 hours notice: Up to 50% cancellation fee
• Same-day cancellation or no-show: Full service amount charged
• No access to property: Full service amount charged after 30-minute wait

4. Access to Property

You are responsible for providing safe and timely access to the property at the scheduled time. Our team will wait a maximum of 30 minutes before marking the appointment as a no-show, and the full service amount will be charged.

5. Customer Responsibilities

• Secure all valuables, irreplaceable items, and fragile objects prior to the cleaning
• Ensure the property is safe for our team to work in
• Inform us of any hazards, pets, allergies, or special requirements before the service
• The Nestly Co. is not responsible for pre-existing damages or unsafe conditions

6. Satisfaction Guarantee

7. Limitation of Liability

While we strive for the highest quality service, The Nestly Co. is not liable for any indirect, incidental, or consequential damages. Our maximum liability is limited to the value of the service provided.

8. Insurance

The Nestly Co. carries $2,000,000 commercial general liability insurance. All team members are background checked prior to deployment. Certificates available upon request.

9. Products & Supplies

The Nestly Co. uses professional grade cleaning products appropriate for each surface type. Some of our products are plant-based and eco-friendly — not all products used are plant-based. If you have specific product preferences, allergies, or sensitivities, please inform us before your booking and we will do our best to accommodate.

10. Intellectual Property

All content on this website including text, logos, images, and graphics is the property of The Nestly Co. and may not be used, reproduced, or distributed without written permission.

11. Modifications

We reserve the right to update these terms at any time. Changes are effective immediately upon posting. Continued use of our services constitutes acceptance of the updated terms.